Frequently Asked Questions

Booking

HOW DO I ADJUST MY BOOKING?

If you have booked online through an external site, adjust your booking throughthe site you booked with. Make sure to check our Cancellation Policy first, toensure enough notice is given for any nights cancelled. If you booked directly withus or through our website, get in touch with the hotel by calling (02) 9955 1012 orsend us an email at res@northshorehotel.com.au.

HOW DO I CANCEL MY BOOKING?

If you have booked online through an external site, cancel your booking throughthe site you booked with. All other bookings must be cancelled in writing, directlywith the hostel. Please read our Cancellation Policy first.

I DO NOT HAVE A CREDIT CARD. CAN I STILL MAKE A BOOKING?

No. You must have a valid credit or debit card in order to make a booking.

CAN I USE THE CREDIT CARD OF ANOTHER PERSON FOR MY BOOKING?

No. You must have a valid credit or debit card in order to make a booking.

CAN I GET A REFUND?

All payments are strictly non-refundable. Any payment made in advance for abooking remains non-refundable, regardless of how far ahead of time thepayment was made.

DO I NEED AN ID TO CHECK-IN?

Although you are not asked to provide ID in order to create a booking, you will notbe checked in without providing one valid form of government-issued photo ID,and your booking will be cancelled, subject to our Cancellation Policy.

CAN I PAY IN CASH?

Yes, you can pay in cash when you arrive at the hotel. We still require a validcredit or debit card on file to secure every booking

WHY DID NOT I RECEIVE A BOOKING CONFIRMATION?

Our team manually check each booking once it has been created online. If we aresuper busy, this process may take a little longer. In the case that the emailaddress provided is invalid, we may not be able to get in contact with you ifthere is an issue with your booking. Check your junk mail, and then please get incontact with the hotel.

Checking In and Out

WHAT ARE YOUR RECEPTION HOURS?

Weekdays & Weekends8:00 AM – 7:00 PMSubject to change on public holidays

WHAT TIME CAN I CHECK-IN?

Check-in is from 1:30 pm. Our reception closes at 7 pm, so if you plan to arriveafter 7 pm please make sure to let us know in advance, in order to arrange a latecheck-in for you.

CAN I CHECK-IN OUTSIDE RECEPTION HOURS?

Yes. Please let us know in advance so we can arrange a late check-in for you.

CAN I ORGANISE A LATE CHECK-OUT?

No. Our checkout time is strictly 10 am for everyone. Unfortunately, we cannot allowyou to stay in the room longer as we need to get it cleaned and ready for the nextguest. Late fees apply if you do not check out on time.

CAN I STORE MY LUGGAGE AT THE HOTEL?

Yes, you can store your bags in our luggage room before check-in and aftercheck-out (same-day storage only). Contact the hotel directly for specificinformation

Room Information

DO YOU HAVE PRIVATE PARKING?

YES. Parking is extremely limited around North Sydney. If you do not want to takethe risk book your parking spot with us! We offer secure parking for regular-sizedvehicles, just for $35.00 per day. Limited spots. Reservations required.

DO YOU PROVIDE HAIR DRYERS?

Weekdays & Weekends 8:00 AM – 7:00 PM
Subject to change on public holidays

DO THE ROOMS HAVE DISABLED ACCESS?

We do have certain rooms with disabled access, depending on availability. Let usknow before you book, so we can make sure it is available.

DO YOU PROVIDE TOWELS?

All our rooms come with complimentary towels.

Facilities & Services

CAN I GET MAIL DELIVERED TO THE HOSTEL?

Yes, we will hold mail for all in-house guests. It is your responsibility to collect it.Mail for checked-out guests will be returned to sender unless you let us know youare coming back to collect it. If you want to have mail sent before you arrive, letthe hostel know it is coming so we hold it for you. We take no responsibility for lostmail.

DO YOU PROVIDE MEALS?

Unfortunately, we do not provide meals at the hotel. However, we are locatedwithin easy walking distance of cafes and food stores to find something to eat

WHAT COMMUNAL FACILITIES DO YOU HAVE?

The hotel has communal laundry, where you can do your washing for a small fee.We have a lush garden where you can enjoy a warm cup of coffee and chat withother in-house guests.

Reception Hours

WEEKDAYS & WEEKENDS
9:00 AM– 3:00 PM
PUBLIC HOLIDAYS
9:00 AM - 3:00 PM
The Front Office can still be contacted after hours by calling +61 (0) 2 9955 1012

CHECK-IN
1:30pm
CHECK-OUT
10:00am

310 Miller St
North Sydney NSW 2060

Phone: +61 (0) 2 9955 1012
Fax: +61 (0) 2 9955 4212

Contact Us

Let us know if you have any questions.